Buyer protection at my-pergola24

We do everything for our customers! We at offer you a reputable and trustworthy web shop, reliable accessibility and the best personal support. Our web shop has been independently checked in terms of consumer law.

We look forward to assisting you with any questions you may have about your order! has been awarded the "Trusted Shops" seal of approval. This seal, awarded by the company "Trusted Shops", is given to online shops that meet high quality criteria. Through "Trusted Shops" our customers receive a special buyer protection similar to that of companies that work with Paypal. It is important to us that our customers can enjoy the ideal, secure shopping experience!

* Refund of the purchase price is only possible after the Trusted Shops Terms of Use.
The offer is aimed at buyers from Germany and Austria.

Buyer protection included with my-pergola24

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We also want to offer our customers the best possible price. It is therefore not possible to pay by credit card with us, due to the high basic costs for our products. After we have received 50% of the purchase price, your order will go into production. Of course, we also offer installment payments. Find out more about our terms of payment here.

Do you have any questions? Feel free to contact our team!

my-pergola24 conditions

After we have received your order, it will be carefully checked. It is very important to us that you are satisfied with our products! If we have any questions after the check, an employee from will contact you.

We guarantee our customers a 14-day cancellation period after the order, during which time changes can also be made to the project. After this period, your individually designed pergola will go into production and no changes or cancellation of the purchase will be possible.

If you decide to pay in installments, we need certain documents in order to be able to check your creditworthiness. All necessary documents are listed in the application for payment by installments. Of course, we also try to keep your costs as low as possible. That's why we offer installment payments directly through us at no additional cost.

Do you have any questions? Feel free to contact our team!

my-pergola24 Order as a company

You should get your Order a pergola or patio roof as a company, there is also the possibility of installment payment. Please refer to your application for the necessary documents that we need to enable payment in installments. Incidentally, the same conditions apply to sole proprietorships! Experience optimal service, direct support and a product with the best price-performance ratio. Feel free to compare us - our prices and our quality are unbeatable.

Do you still have questions about the purchase? Construction or to care for your pergola? Read in our FAQ or our Blog after. We provide all the information you need.