Buyer protection at my-pergola24

We do everything for our customers! We at offer you a serious and trustworthy web shop, reliable availability and the best personal support. Our webshop has been independently audited in terms of consumer law.

We look forward to assisting you with any questions about your order! has been awarded the “Trusted Shops” seal of approval. This seal, awarded by the “Trusted Shops” company, is given to online shops that meet high quality criteria. Via “Trusted Shops”, our customers receive a special buyer protection similar to that of companies that work with PayPal. It is important to us that our customers can enjoy the ideal, safe shopping experience!

* The purchase price will only be refunded in accordance with the Trusted Shops terms of use .
The offer is aimed at buyers from Germany and Austria.

Buyer protection included with my-pergola24

We also want to offer our customers the best possible price. Because of the high basic costs for our products, it is therefore not possible to pay with us by credit card. After we have received 50% of the purchase price, your order goes into production. Of course, we also offer installment payments. Here you can find out more about our payment terms.

Do you have any questions? Please contact our team!

my-pergola24 conditions

After we receive your order, it will be carefully checked. It is essential to us that you are satisfied with our products! If we have any questions after review, a representative will contact you.

We guarantee our customers a 14-day withdrawal period after the order, during which time changes can still be made to the project. After this period, your custom pergola will go into production, and no changes or cancellation of purchase will be possible.

If you decide to pay in installments, we need certain documents to check your creditworthiness. All necessary documents are listed in the application for installment payment. Of course, we also try to keep your costs as low as possible here. That is why we offer installment payment directly through us at no additional cost.

Do you have any questions about this? Please contact our team!

my-pergola24 order as a company

If you order your pergola or terrace roofing as a company, there is also the possibility of a payment in installments. Please take from your application the necessary documents that we need to make an installment payment possible. By the way, the same conditions apply to sole proprietorships! Experience optimal service, direct support, and a product with the best price-performance ratio. Feel free to compare us – our prices and quality are unbeatable.

Do you still have questions about the purchase, construction, or maintenance of your pergola? Check out our FAQs or our blog. We provide all the information you need.