What happens after the order?

With a terrace roof from my-pergola24 you get top quality directly from the manufacturer. Our configurator offers you a completely individual design and additionally a large selection of extras. We are happy to support you with configuration and planning. Find out how your louvre roof is manufactured entirely according to your wishes:

Planning

We are happy to be in contact with you in the early stages of the purchase decision and are always available by mail and telephone. Take the opportunity and send us your wishes also gladly as a sketch and add 1-2 photos of the situation on site. This means that we can quickly help you plan your individual louvre roof and our technical support team can put their experience to good use.

After we have answered your questions about the project and the order has been placed with us, we will contact you with the order confirmation and a technical production release drawing. On the basis of these, all dimensions and project details are now checked together with you until you give your approval. If you then transfer the deposit, the delivery time begins and we keep you up-to-date from now on.

Test Setup and Functional Test

The louvre roof is allocated to a production slot in the factory and is prefabricated by machine and assembled once in the rough by skilled personnel. Now the 1st quality control takes place and the roof is functionally tested after assembly. Does it close properly, are the dimensions correct and have all the extras been taken into account properly and according to the customer’s wishes.

Powder coating

Once this quality control has been positively completed, the roof is dismantled by hand and goes to the powder coating department, where the roof is given the colours you have chosen. It is then packed in a sturdy and protected wooden box and awaits transport to you.

Delivery

In the meantime we plan all final transports incl. Unloading craneSince it concerns bulky goods transports, a delivery date is then also agreed with you at an early stage.

At the latest now the final payment has to be made and you should start with the preparations for the construction. The delivery is then made free house and unloaded to you usually no later than 15 weeks after the order.

All mounting hardware is included, all mounting points are set, there is usually no drilling, shortening, sanding or rework required. However, small adjustments may occur on site depending on the set-up situation and are possible – it does not reduce the warranty and guarantee.

Prepare assembly

Plan enough time for the installation of the slat roof, call in experienced craftsmen and, if necessary, a plumber and electrician for the final touches.

Because our slat roofs are of leading premium quality and are built to be maintenance and care free, you will enjoy them for decades after installation.

There are no special care instructions, we only recommend to oil the moving bearings and rails with silicone spray or a lubricant after a few years if necessary. However, this is rarely and not regularly necessary.

Further links and support

We will be happy to advise you on the configuration of your louvre roof. Visit our slat roof configurator and plan your pergola. Tips and instructions can be found in our article on the subject of slat roof construction. Visit our FAQs or contact us directly by mail or call us if you have any questions.