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Cancellation Policy

Cancellation Policy

You have the right to cancel the order you placed on my-pergola24.com within fourteen days without giving a reason.

The cancellation period is fourteen days from the day of the order, after which your purchase is binding and there is an obligation to accept and pay. It is an individualized, made-to-measure product that you have designed yourself using our configurator.

In order to exercise your right of withdrawal, you must send us (2Monuntain-Development GmbH - my-pergola245.com, Neualmerstr. 37, 5400 Hallein, Austria, 00438007000477, office@my-pergola24.com) a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of Withdrawal

If you revoke this contract, we have to repay all payments that we have received from you immediately and at the latest within fourteen days from the day on which the

We have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

Design Notes

Add the cancellation, the order data, your full contact details and the invoice number. For repayments, we ask you to give us your bank details directly in the revocation.

With kind regards,

my-pergola24.com – 2-Mountain Development GmbH

www.my-pergola24.com

office@my-pergola24.com

Phone: +0800 7000 477 XNUMX 

Mon – Fri: 09:00 a.m. to 18:XNUMX p.m