CANCELLATION POLICY

CANCELLATION POLICY

RIGHT OF REVOCATION

You have the right to cancel the order you placed on my- pergola24.com within 14 days without giving a reason.

The revocation period is 14 days from the day of the order. After that, your purchase is binding, and there is a duty of acceptance and payment. It is a customised product that you have designed yourself using our configurator.

To exercise your right of revocation, you must inform us before the expiry of the deadline utilising a clear statement (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. You can use a sample revocation form, but this is not mandatory.

To comply with the revocation period, it is sufficient that you send the notification about the exercise of the right of revocation before the end of the revocation period.

CONSEQUENCES OF THE REVOCATION

If you revoke this agreement, we shall reimburse you for all payments we have received from you immediately and at the latest within 14 days of the day we receive notification of your revocation of this agreement. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

DESIGN NOTES

Add the revocation, the order data, your complete contact data and the invoice number. For refunds, we ask you to give us your bank details directly in the revocation.

With kind regards
my-pergola24.com – 2-Mountain-Development GmbH www.my-pergola24.com
office@my-pergola24.com Mon – Fri: 9 am to 6 p.m.